We are using this listing to pay resend cost, custom orders, additional cost to be paid per agreement with the buyer, and discretion for tip.
Please ask if you have any questions.
1-2 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
We can provide custom lengths for most of necklace/bracelet/anklet chains. If the size you are looking for is not in the menu, please write to us. We can make it happen😆. For simplicity we provide most common sizes in the drop down list.
For bracelets/anklets, I suggest 0.5 to 1” more than your actual size. If you don’t have a measuring tape, get a letter size paper of which the shorter side is 8.5in. You can figure out from there 🧐😆.
For necklaces we can provide a picture for sizing. Please note our chain lengths are given in inches and includes length of clasps and jumper ring.
For rings we cannot adjust the sizes unfortunately, the available sizes are provided in the drop down list. For adjustable rings they fit size 5 to 10
If you need to see more pictures with the jewelry to better understand before making a purchasing decision, please write us. We are limited to uploading 10 pictures in a listing.
We understand you are making a decision without putting your hands and eyes on the actual jewelry, however, exchanges and return requests cost great deal of money due to shipping and Etsy fees. We accept exchanges and returns within 3 days but return shipping is by buyer and we refund in full minus $1 for relisting fee.
All pictures in our listings belong to us.
Btw Our photos and any content in our page are our intellectual property and using these photos without permission is copyright infringement and subject to Etsy and legal action.
Bulk order discounts are available, please check the announcements sections.
Even though our handmade items are very competitively and reasonably priced on this platform, depending on the product, we do whole sale at additional discounts. please contact us.
Even though we try to put enough information and pictures so that our viewers can understand what they will get, things may happen and we know you buy things without actually trying.
So If you want to return, simply ship the item on seller's address, within 3days of receiving, and once we get it as same condition, we will refund in full minus-$1/item. Allow additional time for processing the refund. No need to communicate to us on these situation, unless it is a custom order. simply ship back within 3 days.
All items are handcrafted with care therefore we appreciate your understanding.
If the item arrived damaged or fault, please send us a picture, and we will remake and ship you again. Thank you for your understanding and patience.
If you didn't order the correct size or your jewelry doesn’t fit, again simply return the jewelry back to us within 3 days of receiving. Just cover the return shipping to us. Once we receive the item we will remake and send you totally free. For resize/resend listing go to this link. https://www.etsy.com/listing/1033161759
If you need to cancel an order, please contact us within 2 hours, as we start creating the item immediately within hours sometimes and ship the item. We keep our processing times short and want to get you the items as fast as possible. We hope your understanding
Our current processing time is 2 business days. This duration varies. Holidays and especially during Christmas processing time goes up. If you are in a hurry to get your order, we kindly ask to purchase this listing https://www.etsy.com/listing/1078967985 to speed up our making the jewelry and carrying them to the drop off location separately as this cost us additional resources. We always strive to process the orders as fast as possible without causing any quality or basic mistakes. Please check our reviews. Quality and Fast Shipping is our #1 priority, as well as our customer's.
All of our orders shipped with USPS. You will receive an email with a tracking number and with a link where you can track your order's shipping status directly
Domestic US orders are shipped with USPS first class by default which takes about 4-6 business days depending on the location.
Priority and Express shipping options are available at checkout. Priority costs about additional $10 and takes about 3 days, whereas Express costs about $30 and takes 1-2 days.
If you forget to choose this options at check out please use this listing https://www.etsy.com/listing/1033161759
For overnight delivery options, please write to us, we can quote it quickly.
For shippings to Canada, We use USPS first class, We experience it takes about 2 weeks.
For other international shippings, we use Etsy's partner Asendia/Global Shipping. It is most affordable option but it takes total about 3-4 weeks. Once purchased you will be provided with a tracking link and can only track it on Etsy's website. We don't have control on int shipping times due to customs and foreign country's carrier. Once your order arrives to your country your state postal service takes and delivers it.
For fastest and most secure international shipping option is Fedex or UPS, takes about 1-2 weeks however the cost might be 5+ times of Global shipping. please write us for quotes.
If your package's shipping takes excessively longer than usual, please write to us. We can remake and ship you again.
If your package tracking status shows the item as delivered but if you haven't received the item, please wait one or two more business days. We experienced it with USPS that tracking shows it delivered but actually they deliver the next business days.
Sep 27, 2022
Dia provides such amazing customer service. I love my necklaces. You can tell she cares about the quality of her pieces and about her customers.
Sep 26, 2022
Sep 26, 2022
Sep 23, 2022
Service for additional inches added to a chain ordered. Didn’t skip a beat for my request and shipped so quickly despite the adjustment.