Shipping Adjustment & Customization Fee * Tip Star Seller

$1.00 $1.54

Shipping to United States: Free


Shipping Adjustment & Customization Fee * Tip Star Seller


❗️We are using this listing to get paid on return/resend cost, shipping upgrades, custom orders, additional cost to be paid per agreement with the buyer, and discretion for tip.
Please ask if you have any questions.



✨RETURN / EXCHANGE RETURN SHIPPING LABEL✨

- Please pick "Return/Refund Ship Fee" from drop down menu and pay for the return shipping label, if you are returning an item for refund. Shipping Label will be emailed to you shortly after the purchase.

- Please pick "Return/Exchange Ship Fee" from drop down menu and pay for the return shipping label, if you are returning an item for exchange. Shipping Label will be emailed to you shortly after the purchase.



✨SHIPPING UPGRADES✨

💠FIRST CLASS SHIPPING AVERAGE OUT 4 BUSINESS DAYS ANYWHERE IN THE USA.
💠PRIORITY IS 3 DAYS GUARANTEED TO ANYWHERE IN THE USA
💠EXPRESS SHIPPING IS 2 DAYS GUARANTEED TO ANYWHERE IN THE USA
💠OVERNIGHT SHIPPING IS 1 DAY GUARANTEED ANYWHERE IN THE USA

💠INTERNATIONAL STANDARD SHIPPING IS 10 DAYS GUARANTEED ANYWHERE IN THE WORLD.
💠INTERNATIONAL EXPRESS SHIPPING IS 5 DAYS GUARANTEED ANYWHERE IN THE WORLD.

(Please consider our jewelry making/processing time 1-2days)


If you would like to upgrade shipping of your product from your original shipping option of your choice,


💠Please pick "UpgradeFCtoPriority" to upgrade your shipping to USPS Priority from First-class
💠Please pick "UpgradeFCtoExpress" to upgrade your shipping to USPS Priority Express from First-class
💠 Please pick "UpgradeFCto1DAY" to upgrade your shipping to Fedex Overnight from First Class
💠Please pick "UpgradePrtoExpress" to upgrade your shipping to USPS Priority Express from Priority
💠Please pick "UpgradeSTtoExpress" if you are purchasing from abroad and want to upgrade your shipping to EXPRESS from STANDARD Shipping
💠Please pick "SignatureReq.Del Add" if you want the recipient signs upon delivery and make sure the recipient receives the item compared to mail box drop off.



✨RUSH MY ORDER✨

You can also add this listing to your shopping cart as an additional service to your order to expedite processing time. Please pick Rush My Order #1, #2 or #3 to your order.

Our processing times vary depending on the time of the year. Holidays and especially during Christmas processing time goes up. If you are in a hurry to get your order, we kindly ask to purchase this listing to speed up our making the jewelry and carrying them to the drop off location separately as this cost us additional resources.
We always strive to process the orders as fast as possible without causing any quality or basic mistakes. Please check our reviews. Quality and Fast Shipping is our number 1 priority , which is our customer's number 1 priority.

* Currently Processing Time is 1-2 business days.

By purchasing this listing"#1", you will get

* 0 business day / same dame processing - cut off date is 2PM
* 1 business days - if ordered after 2PM

There is no actual equivalent fee to this service. So we leave it up to our clients as tip. Please pick Option 2 or 3 as you wish. We appreciate it very much. This service directly goes to the order processing team member handling this order.

*Please choose any from the drop down menu.



✨TIPS✨

- We are in more of a service industry rather than a jewelry manufacturing industry. We hand make , hand package any and all customer orders. We pay attention to every special notes, and customer directions when making our jewelry. And we do have complementary free services such as picture adding to our heart locket necklaces and laser engraving. If you like our jewelry and our service to you we appreciate your generous tip so much. You can pay us tip after receiving the product or in advance when purchasing the product. Please add this listing to your shopping cart and pick any of "Tip#1", #2, #3, #4 and purchase.

- All tips directly goes to the team member who works on your order!



✨CUSTOM ORDER / CHAIN & CHARM UPGRADE PAYMENTS✨

If there is any changes to your order , like increasing the length of a chain, or adding more pendants to a necklace or a custom made jewelry, per conversation with us you can pay "custom1" or 2 or 5,..100 to pay for the agreed amount.



We are happy to serve. If you have any questions, please message us.




📦Shipping Time:

🇺🇸USA Orders:
• Standard Delivery: 3-5 days
• Priority 3-Day Guaranteed, Express 2-Day Guaranteed, and Overnight Shipping options available at checkout.

International Deliveries:
• We use FedEx for international shipping, typically taking 5-7 days.


🎁Elevate your gift with our Elegant Gift Wrapping option, available through the link below or at checkout. Additionally, We can include your personalized note inside the box. You can enter that note at check out or message us..
http://dianellajewelrystore.etsy.com/listing/995550545


🌟 Explore our shop for more items that you can combine with this beautiful jewelry.
https://dianellajewelrystore.etsy.com


Copyrights©
Dianella LLC reserves all its rights, including those pertaining to images, texts, products, and styling concepts.

Shipping from United States

Processing time

1 business day

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

  • Custom or personalized orders
  • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Questions about your order?

    Please contact me if you have any problems with your order.

    Privacy policy

    Dianella Jewelry Store Privacy Policy

    Effective Date: 7/1/2023

    At DJS, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Etsy shop, dianellajewelrystore.etsy.com, or engage with our products and services.


    Information We Collect:

    · Personal Information: When you place an order or contact us, we may collect personal information such as your name, email address, and shipping address.
    · Order Information: We collect information related to your orders, including the products you purchase, order history, and communications regarding your orders.
    · Communications: When you contact us or subscribe to our newsletter, we may collect your email address and any other information you provide during communication.
    Please note that we do not have access to or retain payment information, such as credit card or bank card information. When you make a purchase, payment processing is handled by Etsy, and Etsy collects and may retain your payment information. We do not have access to or store any payment-related data.



    How We Use Your Information:

    · Fulfilling Orders: We use your personal information to process and fulfill your orders, provide shipping updates, and respond to your inquiries.
    · Communication: We may use your email address to send order confirmations, updates, and promotional offers.
    · Improving Our Services: We analyze usage data to enhance our products, services, and user experience.
    · Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our policies.


    Sharing Your Information:

    We may share your personal information with third parties for the following purposes:

    · Shipping Providers: To fulfill orders, we share your shipping information with trusted shipping carriers.
    · Etsy: We share information with Etsy as necessary to comply with our Etsy shop obligations and policies.
    · Legal Authorities: We may disclose information to law enforcement or other authorities when required by applicable law.


    Your Choices:

    You can access and update your personal information by contacting us directly.
    You may opt out of marketing communications by following the unsubscribe instructions included in our emails.
    You have the right to request the deletion of your personal information, subject to legal requirements.


    Data Security:

    We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.


    Changes to this Policy:

    We reserve the right to update or modify this Privacy Policy at any time. The revised policy will be effective upon posting to our shop.

    Contact Us:

    If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us through Etsy Messages

    Frequently Asked Questions

    1) What is your Return Policy and how do I initiate a return or exchange?

    Please follow these simple steps to return an item:

    ▪️Send the item to the seller's address within 14 days after receiving it.

    ▪️Make sure that the product is returned in the same condition in which it was received.

    ▪️We will issue a full refund once we receive & check the item.

    ▪️Unless it is a custom order, there is no need to contact us.

    2) What if the item that arrived is damaged or defective?

    If the item that arrived is damaged or faulty, Please:

    ▪️Please send us a photo of the damaged/faulty item.

    ▪️We will recreate the item and resend it to you.

    ▪️Thank you for your patience and understanding.

    3) What If i purchased the wrong size or the jewelry does not fit?

    Ordered the Wrong Size or it doesn’t fit, please:

    ▪️Return the jewelry to us within 14 days of receiving it.

    ▪️Cover the expense of returning the item to us.

    ▪️For return shipping cost, you can pay us by going to this link: https://www.etsy.com/listing/1033161759 ◀ pick exchange shipping option, or pay at postal office.

    ▪️Once we receive the item, we will remake it and send it to you free of cost.

    4) What is the expected Processing & Shipping time for my order?

    ▪️Our processing time is 2 business days, although this may vary during holidays, especially Christmas.

    ▪️For urgent orders, you can use our Rush My Order listing to prioritize the production and shipping of your order as this costs us additional resources.
    https://www.etsy.com/listing/1033161759 ◀

    ▪️We strive to process your orders as efficiently as possible, while maintaining the highest levels of quality. Our customer reviews reflect our dedication to provide fast and reliable service.

    ▪️All of our orders are shipped with USPS and provide tracking information via email, so you can easily monitor your order's status and ensure a timely delivery.

    5) How long does domestic shipping (USA) take & how much does it cost for Fast Shipping?

    ▪️Domestic shipping within the US typically takes average 4-6 business days with USPS First Class which costs ~$5.

    ▪️Delivery times may vary depending on the destination. First Class mail is not time guaranteed delivery so it may take longer than estimated.

    ▪️Priority shipping guarantees delivery within 4 days and costs approximately $10.

    ▪️Express shipping guarantees delivery within 2 days and costs approximately $30.

    ▪️If you forget to upgrade shipping at checkout, use this listing to upgrade.
    https://www.etsy.com/listing/1033161759 ◀ choose (upgrade options)

    ▪️For overnight delivery options with UPS, contact us for a quote.

    ▪️We are committed to providing excellent customer service, quality product, and timely delivery.

    6) What is Shipping Time & Cost For Canada and Other countries? and Am I going to pay customs tax?

    We offer worldwide shipping, including to Canada, EU countries and numerous other global destinations. The shipping cost is approximately $15 USD.

    🔹Shipping Times:
    We exclusively use FedEx for worldwide shipping.
    Estimated delivery period is between 4 to 7 days.
    You will receive a tracking number once your package is dispatched.

    🔹Customs and Import Taxes:
    Etsy collects these tax from you at the time of purchase. Generally, you should not anticipate additional tax. There may be situations where Etsy does not collect taxes for your country or where your country's authorities request additional taxes for specific reasons.
    It is important to note that we are not accountable for such additional taxes, in accordance with Etsy policy

    7) What should I do if my package is delayed? or I haven't received my package despite the tracking showing it's been delivered?

    ▪️Please contact us if your order takes longer than expected. Our team will look into the delay and update you on the status of your shipment.

    ▪️If your package is marked as delivered but you haven't received it, please wait one or two more business days, as sometimes delivery carriers may mark it as delivered even though it's delivered the next day.

    ▪️If you still haven't received it after waiting, please contact us for further assistance.

    ▪️We are committed to providing our clients best support and quick responses. Please get in touch with us via Etsy messaging if you have any queries or issues with your purchase; we would be glad to assist you.

    8) What should I do if my size isn't available ?

    ▪️To make things easier for you, we provide the most popular sizes. However We offer custom lengths and sizes. Contact us if you can't find your size in the drop-down menu.

    ▪️It's crucial to note that the chain lengths shown on our website are offered in inches and include jumper rings and clasps in consideration.

    ▪️We are limited to upload 10 images per listing, but we well understand how difficult it is to decide without really holding the item in your hands.

    ▪️Contact us if you need additional images to make your decision!

    ▪️Just so you know, we do accept returns and exchanges within 14 days for free, however they can be expensive for us due to shipping and Etsy costs. (However, return shipping ~$5 is on the buyer ).

    9) Can I use your product images on my website or social media?

    ▪️Please be advised that all pictures included in our listings are our exclusive property.

    ▪️Additionally, any content found on our page, including photos, is protected under intellectual property law, and using such content without our explicit permission constitutes copyright infringement.

    ▪️We take this matter seriously, and any unauthorized use of our photos or content may result in legal action taken by Etsy and ourselves. Thank you for respecting our intellectual property rights.

    Honestly don’t even know if this actually made the package get shipped faster


    Ordered as a gift, they absolutely loved it!


    Shop made it easy to exchange since the ring didn't fit the first time. My spouse loves it.


    Seller responds fast to questions


    I broke my chain and she sent me a new one! Thank you so much ❤️


    Legal imprint